Terms & Conditions

Welcome to Urbanrupee Fintech Solutions ("Urbanrupee"). These Terms & Conditions ("Terms") govern your access to and use of Urbanrupee, a comprehensive fintech software suite designed to streamline payments for individuals and businesses. By accessing or using Urbanrupee, you agree to comply with these Terms.

1. About

Urbanrupee is built to restore trust in the Indian fintech space, which unfortunately has been breached by unicorn fintech companies misusing legal clauses to defraud merchants. Today, from small roadside vegetable sellers to large private limited companies, everyone has experienced financial losses due to bogus reasons at some point. Their data is being illegally monetized without consent, fake bank settlement reports are produced on the dashboard or app, and fintech companies are becoming increasingly innovative in coming up with bogus reasons to cheat merchants.

Urbanrupee is the result of feedback from over 1000+ merchants in the last 5 years across various industries who have reported poor experiences with existing fintech companies and their products.

At Urbanrupee, the software is designed in a way that eliminates the need for a middleman between the customer and the merchant, unlike commercial fintech companies and their solutions. All payments made by the customer happen on the payment handle owned by the merchant and are settled directly to the merchant bank account instantly. There is no limit on the number of payments a merchant can receive. Thus, merchants will now have full control over their business and finances, rather than being subject to the dictates of a random fintech company.

2. Evaluation program

Urbanrupee offers an evaluation program granting unrestricted access to ensure users experience the software's full range of features and functionalities. This enables informed decisions regarding software purchase or customization requests. For commercial usage, please consider purchasing the software and use it onboard your own infrastructure, using under your own controls and terms.

3. Account creation and user data

To access Urbanrupee, users must create an account, providing accurate information including name, business name, phone number, email address, and business type. This information, along with IP addresses, is captured for user identification and support purposes. Users are required to provide truthful information during signup, and additional verification may be requested if suspicious activity is detected. As required by law, we are obligated to share information about accounts, logs of activity, and data if requested by the government or any law enforcement agency. However, such requests will only be entertained if made in the current legal format as prescribed by the law. Rest assured, we will never sell or share user data with any third party.

4. Data ownership and usage

By using Urbanrupee, users grant unconditional authority and ownership of generated data for research and development purposes. This data may be utilized to enhance the software or identify malicious activities that could compromise its operation.

5. Account termination

Accounts engaged in unlawful or harmful activities, operating in breach of our terms of service or any other policy, may be terminated without notice. This action includes forfeiture of subscription benefits and deletion of all associated data.

6. Server location

While Urbanrupee is currently hosted on servers located in India, server migration may occur to enhance performance without prior user notification.

7. Software updates

Urbanrupee undergoes regular updates, including security patches, design enhancements, and feature additions, to improve performance. These updates are applied without prior user notification.

8. Feedback

Users are encouraged to submit feedback through the support section to aid in software improvement.

9. Security measures

Although significant security measures are in place, in the event of a cyber attack or system compromise, users will be notified through dashboard notifications, and an incident will be registered internally. Furthermore, we will investigate the matter, and a root cause analysis (RCA) report will be published upon completion of the investigation. Additionally, the findings of the investigation may be used to fix the issue and enhance the software.

10. Subscription fee

Access to Urbanrupee's evaluation program requires payment of a non-refundable subscription fee. This fee contributes to software development, maintenance, and upkeep costs. It is considered a voluntary contribution to the software development, maintenance, and upkeep costs and is not regarded as the purchase of any service under the law.

11. Liability

The developer, publisher, distributor, marketer, and associated parties shall not be liable for any loss or damage resulting from the use of Urbanrupee.

12. Placeholder content

Certain information, including text, photos, or videos, may serve as placeholders to demonstrate software functionality and may not be accurate representations.

13. Support scope

Support is available for explaining software features and functionalities and assisting prospective clients with software purchase or customization inquiries.

14. Acceptance of terms

By creating an account, you acknowledge and agree to these Terms & Conditions. Failure to comply may result in legal action as per Indian law. These Terms & Conditions are presented to you at the signup page, and account creation signifies digital acceptance of these terms via IP address. We may make changes to the Terms & Conditions, and we can do so with or without prior intimation to the you. Thus, you are advised to check this page for the latest Terms & Conditions.

Thank you for choosing Urbanrupee. If you have any questions or concerns regarding these Terms, please contact us.